Songya Mandarin

Terms and Conditions

I. General

  1. The Regulations of the School define the conditions for the organization and conduct of language classes, hereinafter also referred to as the course, classes. 
  2. SONGYA MANDARIN is run by, TECHNET100 SP. Z O.O., ul. Dzikich Jabłoni 12 / 4, 02-757 Warszawa ,Poland; NIP: 521-391-47-78, REGON: 387696409, e-mail: songya.org@gmail.com  hereinafter also referred to as the School 
  3. The School provides the student with conditions for learning a foreign language through a properly selected curriculum, qualified staff of tutors, assistance in completing the course, organization and administrative service. 
 

II. Rules for the conclusion of the contract

  1. The basis for the provision of educational services by the School is the contract for the provision of educational services, as well as the Regulations of the Language School together with the information clause of the GDPR. 
  2. The agreement is concluded upon acceptance by the parties of the contract for the provision of educational services together with the Regulations of the Language School. 
  3. The contract can be concluded in writing (i.e., handing over the original of the signed document) or in documentary form (i.e., sending a scan of the contract by e-mail). 

III. Obligations of the Student/Client

  1. The Student or the Client (if the Student is not a party to the contract) is obliged to make a payment for the course. Detailed payment rules are described in the contract for the provision of educational services. 
  2. The Student is obliged to comply with socially accepted standards of behavior, the provisions of the Agreement and the Regulations, participation in classes and not to interfere with the work of the teacher and other course participants. 
  3. The Student is obliged to follow the rules prevailing during the classes: 
    • observance of the rules of personal culture, 
    • not to make it difficult to conduct classes, 
    • ensuring that the conditions of the Student’s environment during the classes do not adversely affect the quality of classes, e.g. noise.

IV. Course organization and schedule

1) Group lessons

  1. Assignment to groups is based on an initial interview with the Student.
  2. The School provides educational services for the Student, i.e. conducts classes that it has undertaken to organize (regardless of the Student’s presence), as well as prepares the necessary learning materials.
  3. The duration of classes, as well as the number of classes are indicated in the contract for the provision of educational services.
  4.  In the event of absence from classes, the Student receives access to the prepared materials from the classes. In this case, the Student contacts the teacher indicating the e-mail address to which the materials are to be made available.
  5. The schedule of classes is determined before the start of the course, subject to the provisions referred to below.
  6. The School may change the schedule of classes for important reasons (e.g., teacher’s illness). The Student will be immediately informed about the date of new classes.
  7.  The Students should notify the School immediately after obtaining information in this respect (no later than within 48 hours of receiving the information) about the inability to participate in classes on the new date, so that it is possible to adjust the date to the Student’s capabilities.
  8.  If, due to the change of date referred to in paragraph 7, the Student cannot participate in classes on the new date, as well as when it will not be possible to adjust the date to the Student’s capabilities, the School shall allow the Student:  reschedule at another time jointly agreed by the parties (at no additional charge)

2) Individual  lessons

  1. The course is preceded on the basis of an initial interview with the Student
  2. The schedule and number of classes are agreed by the School and the Client. The Client may authorize the Student to make changes to the schedule of classes.
  3. Unless otherwise stated by individual arrangements, the schedule of classes for the next calendar month:
    • in the case of a new Student – it is determined before the start of classes,
    • in the case of a Student already attending classes – at the latest at the last classes in a given calendar month. 

3) Customised lessons

  1. The course is preceded on the basis of an initial interview with the Client or Student.
  2. The schedule and number of classes are agreed by the School and the Client. The Client may authorize the Student to make changes to the schedule of classes.
  3. Unless otherwise stated by individual arrangements, the schedule of classes for the next calendar month:
  •  in the case of a new Student – it is determined before the start of classes,
  •  in the case of a Student already attending classes – at the latest at the last classes in a given calendar month. 

V. Changing the schedule of classes by the School

  1. Changing the schedule of classes by the School is possible for important reasons. The Client or The Student will be immediately informed about the date of new classes, which will be agreed jointly with the Client or Student.
  2.  In the event that classes do not take place for the reason referred to in paragraph 3 and a new date of classes is not agreed between the School and the Client or Student:
    • with the consent of the Client, the fee for unrealized classes will be transferred to the next settlement period,
    • or there will be a refund of the fee to the Client for not conducted classes.

VI.Changing the schedule of classes by the Student

  1. Changing the schedule of classes by the Client or the Student is possible for important reasons. The Client or the Student is obliged to inform the School about it at the latest 24 hours before the planned classes, unless the circumstance justifying the change/cancellation of the date occurred later.
      • Any classes cancelled for important reasons can be worked off at a time convenient for both parties within 7 calendar days from the moment of their postponement.
  2. The Client or the Student informs the School about the change of date / cancellation of classes by SMS to the above-mentioned number or email.
  3. In other cases, the change of the agreed date by the Client or the Student to another one is possible only with the consent of the School. The parties will agree on a  new  date for
  4. In the event of failure to comply with the deadline referred to in paragraph 1 and 2, the classes shall be treated as completed.

VII. Language learning materials

  1. The materials made available by the School may be used only by the Student for their own use.
  2. It is not authorized to further distribution, share, download in any way recordings and other information and materials made available to the Client or Student as part of the Course.
  3. Courses, including the Materials made available, in their entirety as well as their individual elements: graphic, multimedia, textual, are covered by the protection provided for by the provisions of the Act on Copyright and Related Rights. The copyright to the course content and materials is held by the School or another entity from which the School has obtained the appropriate license. The materials may also be used by the School on a different legal basis.
  4. Shared materials can be in PDF*, doc*, mp3*, mp4*, *zip, *rar format. The Student must  have  programs  that  support  these  .
  5. If the materials will be made available via the platform/program/application, it will be necessary for the Student to have access to the above-mentioned platforms.
  6.  The Student may indicate another way of sharing materials.

VIII. On-line classes and conditions for the provision of electronic services

  1. The Student must have an active e-mail.
  2. The Student must have computer equipment to participate in the classes.
  3. The Student should have headphones or a speaker to play sound, as well as a microphone and a camera.
  4. It is recommended to participate in classes using a permanent Internet connection. Due to its nature, the mobile connection may cause interference, including interruption of the Student’s participation in classes.
  5. The School is not responsible for irregularities related to participation in on-line classes in a situation where the reason lies with the Student or other entities whose services the Student uses (e.g. Internet access service), and which services may have a direct/indirect impact on the possibility of using the School’s services.
  6. In the event of technical problems referred to in paragraph 5 which make it impossible to participate in the lesson, the classes shall be deemed to have been completed.
  7. In case of doubts as to the technical possibilities of using on-line classes by the Student, please contact the School.
  8. The Student must have the ‘Zoom’ video conferencing application or Or any other application that is required to be used in class
  9. In the event of technical problems on the part of the School or entities supporting the School in the implementation of the contract, which make it impossible to conduct classes in whole or in part, these classes – in whole or in part – will be postponed to another date. Point IV.9 of the Regulations shall also apply to the above-mentioned situation.
  10. The Student is forbidden to provide illegal content.
  11. The Student has the right to submit a complaint regarding the quality of services provided electronically to the address indicated in the contract. The complaint should indicate the type of irregularity. The complaint will be considered by the School within 14 days.
  12. The school may record the course of classes for documentation, reporting, examine the quality of teaching，advertising, and promotional purposes. The image of people taking part in classes may be recorded and then disseminated for the above purposes. The image of the Event Participant may be used for various forms of electronic processing, framing and composition, as well as juxtaposed with images of other people, it may be supplemented with accompanying commentary, while the film and sound recording with the participation of the Participant may be cut, edited, modified, added to other materials created for documentation, reporting and advertising purposes. The consent covers all forms of publication, in particular dissemination on the Internet (including on social networks such as Facebook, Instagram, YouTube ( as part of the School’s profile or on the School’s website) or in other materials created for documentation, reporting, advertising and promotional purposes.

IX. Statutory right of withdrawal (applies only to distance or non-remote contracts)

  1. The Student or the Client (if the Student is not a party to the contract) has the right to withdraw from the contract without giving a reason within 7 days from the date of conclusion of the contract subject to paragraph 3.
  2. In order to exercise the right to withdraw from the contract, the Student or the Client (if the Student is not a party to the contract) should inform the School about it by sending, for example, an e-mail or a letter to the address indicated in the contract (model letter – Appendix No. 1 to the Regulations). To meet the deadline, it is important to send information about withdrawal from the contract before its expiry.
  3. The Student or the Client is not entitled to withdraw from the contract:
      • for the provision of services, if the School has fully performed the service with the express consent of the Student or the Client (if the Student is not a party to the contract), who has been informed before the start of the service that after the performance of the service by the School will lose the right to withdraw from the contract;
      • for the supply of digital content that is not recorded on a tangible medium, if the performance of the service began with the express consent of the Student or the Principal (if the Student is not a party to the contract), before the deadline for withdrawal from the contract and after informing him by the School about the loss of the right to withdraw from the contract
  4.  Detailed rules regarding the right to withdraw from the contract can be found in Appendix No. 2 to the Regulations.

X. Amendment of the contract

  1. The School reserves the right to introduce changes to the Agreement and the Regulations for important reasons, including in particular due to changes in legal provisions affecting the content of these Regulations and the Agreement, in particular the amendment of the provisions of the Civil Code, the Act on the provision of electronic services, as well as under the applicable decisions of The Office of Competition and Consumer Protection, PUODO or court decisions.
  2.   Any change to the Agreement and the Regulations, the Student or the Client will be notified by e-mail or in writing no later than 14 days before the planned date of introducing the changes.
  3. The School, notifying about the changes referred to in paragraph 1, informs that if before the date of entry into force of the changes, the Student or the Client does not object to these changes to the School, it is considered that the Student or the Client has agreed to them.
  4.  The Student or the Client has the right to terminate the contract with immediate effect before the date of entry into force of the changes.
  5. In the event that the Student or the Client objects to the changes, but does not terminate the contract for the provision of educational services – language course, this agreement shall be terminated on the day preceding the date of entry into force of the amendments to the Regulations.

XI. Force Majeure

  1. During the period of force majeure, the parties to the contract will be exempt from any liability for its non-performance or improper performance, if only the circumstances of force majeure constitute an obstacle to the performance of the contract. The provision from the preceding sentence will also apply in the period immediately preceding or immediately following the occurrence of force majeure, if only during the indicated period the force majeure effect will constitute an obstacle to the performance of the contract.
  2.   “force majeure” referred to in the preceding paragraph should be understood as an event of an accidental or natural nature, completely independent of the will and action of the Contractor or the Ordering Party, which could not be predicted, and it was impossible to prevent it, in particular such events as: flood, burglary, war, act of terror, introduction of a state of emergency.
  3.  The Party to the Agreement will be entitled to invoke force majeure only in a situation in which it immediately, no later than within 7 days, informs the other party about the above, in a situation where it is convinced that this event prevents or significantly impedes the performance of the contract.

XII. Termination

  1. In the event of termination of the contract by the parties for important reasons, the obligation to pay remuneration for the activities carried out so far and the expenses made in order to perform the service arise (m.in the cost of additional materials).
  2.  The School has the right to terminate the contract for important reasons, in particular such as violation by the Student / Client of the provisions of the Regulations and the contract, including due to non-payment of remuneration for the course, lack of cooperation with the School – after prior request to cease violations under pain of termination / termination of the contract with immediate effect.
  3. In the event of termination of the contract without valid reasons, the Student or the Client should reimburse the Language School for the expenses that the Student has made in order to properly perform the order; as well as the part of the remuneration corresponding to his previous activities and to repair the damage. Paragraph 4 shall apply to the termination of the contract without valid reasons or without giving a reason.
  4. The Student or the Client has the right to terminate the contract with a 1-month notice period with effect at the end of the month in which the one-month notice period expires.
  5. Termination of the contract should take place by submitting a statement on termination of the contract in writing or document.

XIII. Final provisions

  1.  The School informs that the public nature of the Internet and the use of services provided electronically may be associated with the risk of obtaining and modifying the data of the Student / Client by unauthorized persons, therefore the Student / Client should use appropriate technical measures that will minimize the above-mentioned threats. In particular, they should use anti-virus and identity protection programs that use the Internet. The School never asks the Student/Client to provide him with the Password in any form.
  2.  The Student or the Client has the possibility to turn to:
      • a permanent consumer arbitration court with a request to settle a dispute arising from the concluded contract,
      • the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the parties,
      • a municipal consumer ombudsman or a social organization whose statutory tasks include consumer protection and obtain assistance on a contract or has the right to
      • use the ODR platform. The platform is used to settle disputes between consumers and entrepreneurs http://ec.europa.eu/consumers/odr
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